Eligibility
Customers should contact Roto Tanks to discuss return or refund eligibility before returning any product.
Inspection on delivery
Where applicable, products should be inspected on delivery. Any concerns should be raised promptly so we can assist.
Custom or special orders
Custom or special orders may have different return conditions and may not be eligible for refund.
Refund timelines
Refund processing timelines, where applicable, will be confirmed on a case-by-case basis.
Contact
To start a return or refund discussion, call +254 786 684 560 or chat with Roto Tanks on WhatsApp, or email troto688@gmail.com.
For questions about this policy, contact Roto Tanks. Business-specific details such as delivery coverage, refund timelines, and warranty terms should be confirmed before order completion.